Large Pharmacy Chain Begins Implementation of Hal-AI Agentic Integrated with Alpha 7 Across Its Entire Network

Automated AI-powered customer service solution is already being implemented in over 170 stores and is now available to the entire Alpha 7 base in Brazil

The Brazilian pharmaceutical retail sector is moving toward a new era of intelligent automation and digital experience. One of the largest pharmacy chains in the country has signed a fidelity contract and begun rolling out Agentic Hal-AI throughout its entire network, bringing innovation and operational autonomy to more than 170 stores.

“Pharmacy chains that invest now in human-level AI automation and official WhatsApp service will lead the future of retail. Direct integration with Alpha 7 accelerates this transformation and allows companies to deliver experiences that delight customers, optimize processes, and reduce costs.”

A key differentiator of this project is the use of Meta’s Official WhatsApp Cloud as the main service channel, combined with Hal-AI’s advanced, human-level Agentic AI. This technology enables customers to interact naturally, 24/7, with a digital service experience virtually indistinguishable from a human—from answering questions to automatically generating orders, which are sent directly to the store checkout without any manual intervention.

Hal-AI’s full integration with the Alpha 7 management system—one of the industry’s most recognized platforms—ensures a rapid, secure rollout with no disruption to daily operations. The white label model allows each chain to customize the solution with its own branding while maintaining a standard of excellence and innovation.

Rapid Deployment, Complete Automation

Thanks to native integration with Alpha 7, Hal-AI Agentic can be implemented within days. Every step—from training the intelligent agent to connecting sales and service flows via WhatsApp—is optimized for minimal technical effort and maximum operational efficiency. The result is a system capable of fully automating customer service, reducing queues, eliminating bottlenecks, and enabling a truly omnichannel experience.

Available to the Entire Alpha 7 Base

With this new contract and deployment underway, all of the more than 8,000 pharmacy chains using Alpha 7 in Brazil can now access and activate Hal-AI Agentic, taking advantage of the best in artificial intelligence for retail. The integration with Meta’s Official WhatsApp Cloud ensures alignment with consumers’ preferred communication channels, while Agentic AI brings autonomy and a natural conversational experience to every interaction.

Is Your Pharmacy Ready for the Future?

If your pharmacy already uses Alpha 7, you’re one step away from revolutionizing customer service with Hal-AI Agentic. Contact our team and discover how to implement this solution easily, quickly, and in a way that’s tailored to your business, bringing your network to the next level in automation and customer experience.